We will work to ensure that your visit runs smoothly. We are here to answer any questions or concerns you may have. Each time you visit, please check in at the front reception desk.
Patient Service Representatives
Our patient service representatives are here to help you understand the insurance process, to be sure your medical insurance is up to date, and to see that the proper procedures have been followed. Please feel free to ask to meet with or to call a representative at any time you have insurance questions.
Phlebotomy and Laboratory
Phlebotomy refers to the procedure of drawing blood for a laboratory test. Many of the decisions about your treatment are based on your lab results. You may be asked to wait until the tests have been processed before you receive chemotherapy or before you leave. Some test results are not immediately available; they can be obtained later from your doctor or nurse.
When you arrive in the chemotherapy suite, a nurse will review your lab work and chemotherapy orders. The nurse will ask you questions about how you are feeling and whether you are experiencing any problems. The nurse will then mix your chemo and/or other medications. Your chemotherapy cannot be mixed before your visit because we must first check your blood counts. These results may affect whether you receive the treatment or an altered dose. Your friends and family are welcome to sit with you in the chemotherapy area as space permits.
A Licensed Clinical Social Worker (LCSW) is available to patients and their families for professional counseling by appointment.
Our professional staff is trained in Genetic Counseling and Risk
Before you leave the office, please stop at the reception desk. We will schedule your next visit, set up any tests your doctor may have ordered, and answer any questions you may have about the appointment process.