Patient Feedback

We greatly value our patients and work together as a team to provide compassionate, personalized, and high quality care. Don’t take our word for it…hear what our patients have to say.

Patient Stories

Patient Feedback

Feedback Winter of 2023

• Dr. Kapur, the oncology nurses, and the entire staff are all exceptional, with compassion for their patients! Highly recommend this oncology practice for any abnormalities or needs!! Never rushed, Dr.Kapur is an exceptional doctor who saved my life!!!
• Dr. Yang’s assistant is so friendly, personable, respectful, says please and thank you, and is very kind and attentive to my sister, the patient.
• Everyone is very friendly and pleasant.
• The woman who always takes my blood is very kind and friendly and makes me feel like she really cares about my well-being. She’s super! 
• I was very pleased with ease and time frame of my visit and the receptionist. The APRN took time in listening to my health concerns even though they were not all directly related to my previous cancer condition or treatment. Her suggestions were helpful and answered my questions. Thank you all for your great continued care.
• From the first moment, Dr. Yang explained my situation clearly and was as strong as she could be in giving me hope. Gave me strength right away. I just knew I was going to make it. She saved my life. 7 years and going strong. Thank God for her. She is world class.
• I can’t say enough about the exceptional care I have received from this oncology group from December of 2019 to now! Highly appreciated and recommended this oncology group!
• I am always treated with respect. Everyone always show how much they truly care for their patients.
• Kaitlyn and Becky are exceptional oncology nurses, so caring, and professional, through-out my 12 rounds of chemotherapy treatments! Lisa, Dr.Kapur’s front desk bookkeeper/ nurse is such a professional, so helpful making all my appointments for chemo, CT scans, bloodwork. She has an excellent personality and is extremely good with all patients needs!
• Staff is efficient, doctor knows her stuff, and was able to answer my questions and concerns.
• Annie was a delight!
• Everyone was great!
• Nurse Bunny explained everything she was going to do, she was professional, kind, caring, funny, and checked on me often. Her actions told me my safety and comfort were her number one priory. She’s truly a gem. 
• Check was quick and easy.  
• The staff is courteous, friendly, and professional. They make me feel comfortable and at ease for my treatments.
• All the professionals at ECHO are friendly and accommodating. As for Dr. Johnson, she guided me through several close calls. I have not found a doctor that shows more compassion and has more expertise in my complex mix of ailments. You are fortunate to have her on your team. 
• Staff are always friendly and welcoming. They help with anything needed for comfort and well-being. 
• Everyone is always attentive to my needs and all the staff are highly qualified. I feel comfortable and trust my doctor. My APRN and the people behind the desk and all of the office people are all great. I am highly satisfied.
• The staff is very friendly and the nursing staff is extremely attentive. Their concern and compassion eases my anxiety of being a cancer patient “
• I am always treated with respect. The staff is great all around. I could not speak higher of a medical office.
• My appointments have always gone smoothly. Dr. Kapur is a joy as is the staff.
• The provider spent lots of time with me. She asked lots of questions and listened.
• From check in to check out everything was perfection! Port flush was quick and needed supplies ready and waiting. Dr. Johnson’s assistant was on top of all the details checking my chart and updating. Dr. Johnson was absolutely the best- as always! 12 years she has been in my corner keeping up with the new developments in ovarian cancer and the future! Check out was smooth. Alex scheduled my upcoming appointments and told me she would set up future testing at L&M. I couldn’t ask for better treatment -I can’t thank you all enough!”
• Dr. Kapur is the best. Kind and compassionate.
• Dr. Johnson always goes above and beyond for me.
• I am treated very special!
• The APRN actually spent time with me to listen and suggest things she wanted to do based off my history. She was very caring and sweet. 
• Sara Beth, at checking, and Mary at checkout, as well as Dr. Changizzadeh are all very efficient, pleasant, and well-prepared for my visit.  I left the office with a very positive state of mind!
• The staff and provider were very friendly and efficient. They are well aware of my history, and I was extremely impressed and comfortable throughout the visit. I was checked in very quickly, greeted by name, and then brought into the exam room quickly, and seen almost immediately by Dr. Changizzadeh. All in all, a very positive experience!
• The entire process from start to finish is a pleasant experience. The patient is always the center of attention. Staff can almost read what questions you may have.
• Raphaella Daggett is the most friendly, caring person a patient can wish for! She explains the details that a patient needs to hear.
• Dr. Kapur and the staff and nurses are exceptional. “
• Dr. Yang is very through and professional, also very kind.
• Doctor has been treating me for many years and I like her. The support staff is great.
• Katelyn Spence APRN really took the time to listen and explain everything.
• Dr. Kapur is the best!

Feedback Fall of 2022

• All the professionals at ECHO are friendly and accommodating even if you’re not there to see the doctor that they work for. As for Dr. Johnson, she guided me through several close calls. I have not found a doctor that shows more compassion and has more expertise in my complex mix of ailments. You are fortunate to have her on your team.
• Best service ever! I can’t ask for any better. Great staff, awesome customer services and as soon as I walk in I feel very welcomed. I do feel so much TLC.
• Dr. Dhami is kind, brilliant, and thorough!
• The office staff are always professional and helpful. They are very kind and sweet. My doctor, Dr. Johnson, is such a great and informative doctor who is so down to earth and talks to you, not at you. I am never afraid when I ser her, she always keeps me at ease. Thank you all!
• Nurse Bunny explained everything she was going to do, she was professional, kind, caring, funny and checked on me often. Her actions told me my safety and comfort were her number one priorities. She’s truly a gem. 
• Check was quick and easy.
• I really appreciate the staff. Thank you
• I trust Dr. Dhami without question!
• The whole team is awesome and very caring of their patients.
• Always a caring and informative visit. Never rushed, thoroughly explains details, returns calls promptly. Staff is incredible, especially Dr. Johnson.
• I cannot say enough about my time here at ECHO. Dr. Slater, Dr. Dhami and Dr. Joly are my doctors they are the nicest people you want to have in your corner. They are so polite and the biggest thing about them is they listen to all your concerns, and they care! They are very knowledgeable and if you got a question, they have a direct answer for you – no hiding things, straight talk which is truly honorable. I love going and meeting with them because when I’m done, I know exactly what our next move is. Dr. Dhami’s nurse, Lori, is fantastic. She knows a lot and she truly cares about her job and her patients and is as honest and sweet as the day is long. And when she says she will do something, it gets done. She does not play around another straight shooter. She will take the time to talk to you and make you feel very comfortable after you go home about what’s going with situation.  She is the best. Then you have my Chemo nurse, Christine, who is very knowledgeable about her job and if I have questions, she can answer them right there. Her attitude is always great, and she treats you like a person, not a number. The receptionist, Beth, is great when you get there you are greeted with a great attitude and a smile and very polite. Last but not least there is Heather who if you need help with anything like programs, counseling, assistance with rides, etc., she is the one to get it done she is also a great person, So in all, I highly recommend ECHO to anyone with cancer or blood issues. ECHO is like your home and they everyone like family. I can’t say enough about them. Thank you for all the care I’m getting and the professionalism you hand out.
• All staff is well trained, professional, kind, and friendly. You are made to feel important, heard, and put at ease. Dr. Vanessa Johnson is an amazing human being. She listens to everything you say and validates how you feel. She puts you at ease for the whole visit. She always instills hope with your diagnosis and is extremely knowledgeable. She has a credit to her profession and is a lifeline to all her patients.
• I have been going to ECHO now for 2 years for my breast cancer. The people are wonderful. It’s like a family.
• The whole team is exemplary!
• Always pleased with my treatment at ECHO. Sarahbeth at the window is so warm and welcoming. Courtney RN was efficient and kind. Stacy in pharmacy helped me understand the process and took my worries away. All three are really top notch staff and you are lucky to have them (as are we the patients!!!)

• Everything went smoothly. The check- in was fast. The wait time was very short, the nurse came and got me. Took my vitals and blood. Shortly after, the doctor came in and did a thorough examination while addressing my concerns.
• My provider took the time to listen to my concerns without making me feel uncomfortable for asking questions since it is MY treatment. I am always treated with professionalism and respect.
•  Provider explained test results in detail and listened carefully to my comments while answering any questions I had. I did not feel rushed.
• Dr. Kapur always makes sure I understand and tells me to call if anything changes.
• The nurse that I met was outstanding. She explained everything to us. She showed compassion and listened to my concerns. If I was in business, I would want her as a fellow worker.
• It is always easy to get an appointment, and everything is well explained.
• I’m a previous employee of ECHO. I know Dr. Dhami and I am completely satisfied with the care he is giving me and his concern for my health.
• Great doctor, great office.
• They are an awesome team. My oncologist Dr. Vanessa Johnson is wonderful. She is a straight shooter with a heart. Told me what I needed to do to tackle this cancer. Here assistant, Kristin Jolly, was super nice. She helped me in so many ways. Everyone at the clinic is great.

• Just love the experience going to my doctor.
• Dr. Vanessa Johnson is the most knowledgeable professional with an excellent ability to explain all aspects of my lymphoma and treatment options.
• The appointment went well and as expected without too much waiting. I appreciate that both the doctor and his assistant seem to know me pretty well.
• Dr. Vanessa Johnson is always patient and thorough. I feel like I am treated with respect and her expertise and extensive knowledge all aspects of my care are impressive. Referrals are made very quickly. As a matter of fact, after my last appointment, I received phone calls from two additional doctors’ offices while I was still driving home! That’s how quickly Dr. Johnson made the referrals. When I say my appointments are productive, I am serious.
• I’ve been going to ECHO since 2006! I have always been treated with the utmost kindness! Today I was there and heard a nurse take such patience and caring! She kissed her on the cheek and told the patient she loved her! I was so touched.
• All personnel are so comforting. No one on staff ever has a bad day that we as patients see.
• Both the PA and her assistant were courteous and professional.
• Dr. Yang is fantastic.
• The doctors found my problem and got me through it and helped me get the prescription I needed. I have been healthy and had good blood results for the past year since my stroke.

Feedback Summer of 2022

• I have been a patient for almost 10 years. I love Dr. Yang and all the staff. Annie, her MA is absolutely wonderful. Everyone is very professional and caring and if you find yourself having to belong to a “family,” this is the one you want to be in.
• I feel this office is very concerned with the patient needs. They are very proactive in seeing that the patient needs are met. They are very friendly and very courteous. I have a lot of confidence in dealing with this practice.
• Dr. Nick explained everything to me, and he knows my cancer and I am confident that he knows what he is doing for me.  Thank you, Dr. Nick, and thank you to Mary at the front desk who types in all my upcoming appointments she is always pleasant and has a great sense of humor. I really feel at ease with her.  
• The doctor the staff and nurses are all highly qualified and know what they are doing and are skilled. I feel confident and at ease every time I walk in the clinic. The desk staff are great and have me signed in with no problem they are all very friendly and they make me feel safe and taken care of. Thank you and god bless you all.
• Dr. Dhami and Laurie have always been there for us. You couldn’t ask for a better team overall.
• Dr.  Kapur is a very competent and knowledgeable doctor. 

Feedback May/June of 2022

• I was highly satisfied with my appointment experience because the check-in staff was very cordial. I was directed exactly where to wait and was called very quickly after I sat down. The blood draw went very smoothly, and the staff member chatted with me as I waited for the results, sharing ideas about foods that are high in protein and easy to eat if a patient is having any tasting or swallowing issues. The results were printed out and explained to me with precautions to take based on the blood test results.
• They were friendly and we had nice and pleasant conversations. They cared for me as if I were a family member.
• Everything went smoothly and I received answers for my questions. Everyone was very friendly.
• I have been a long-time patient with this oncology office. Everyone from check-in to check-out make you feel important, cared about, and takes the time to ask how I am doing. They are very patient focused. Dr. Kapur is awesome.
• Everything about this office is run so efficiently, from check-in to office to leaving the office. I am completely satisfied.  Sadly to say we visit many doctor’s offices lately. But this office is run so professional, which is the way it should be.  Thank you!
• Everyone was helpful and nice. I was scared because it my first time going to a specialist, but they made me feel at ease! And they explained to me what they need to do and answered my questions very positively
• Dr. Vanessa Johnson answered all questions and is extremely helpful.
• Both staff and doctor were professional, helpful and caring.
• I am highly satisfied because I was very well taken care of. The doctor and the nurses were all very supportive.
• Ali always goes above and beyond. Just by explaining things the way she does and being so supportive and caring. Also Heather and such a big help to me. She helps me understand anything that I can understand. She helps me feel better all the time
• I am very pleased with the care I’ve been given by my doctor at the clinic.
• Nursing staff are very friendly and personable.
• I am in remission from multiple myeloma, thanks to my doctor. He has willingly advised on other hematological issues.
• The physician was very helpful and explained that I would need a follow-up in six months.
• Everyone was pleasant and professional.
• Been going to this clinic for over a year now. They treat you like family
• Dr. Dhami always goes above and beyond to help me and explain everything and to take care of my needs
• I was very happy with this clinic and my doctor is a great doctor! He listened and showed he cared, and I was seen and checked in very fast and checked out with friendliness.
• I have been going  here for many years. Many in my family also go or have been here. Everyone is friendly and helpful.
• Dr. Vanessa Johnson is an excellent communicator and extremely knowledge. Ellen the RN in the treatment area is an excellent nurse and went beyond her basic duties to resolve issues.
• I no sooner checked in and I was called into the exam room. Nurse was friendly. The doctor came in soon after full of energy yet listened to my questions and answered thoroughly
• Everyone was very friendly and helpful. My provider listened well and answered all questions.
• I do not feel rushed during my appointment. My questions/concerns are always answered. Feel stressed but Dr. Yang is amazing and helpful to calm me down.
• The staff was very friendly and informative.  Wait time for the appointment was minimal. Would highly recommend the doctor I saw. He was very informative and answered all my questions.
• Everything was completed quickly and professionally and was very easy. I have been using this facility for several years and the service has always been great.
• All appointments were well planned out. Dr. Johnson explained everything in great detail including my treatment plan and the reason for it. All nursing staff has been excellent.
• Dr. Kapur is very good at what he does!
• I have been a patient since 2004. I have been treated with respect and feel the providers take a holistic approach. When asked how I am, I always sense they want to know how I am as a person, all of me. And clearly they have been professional and thorough…I am still here despite two bouts of cancer 16 years apart.

Feedback Spring of 2022

• Staff is friendly, thorough, patient focused. That includes checking in, lab, my APRN, and checking out. They are exceptional!
• I was very happy with this clinic and my doctor who always listens and shows he cares. I was seen and checked in very quickly and checked out with friendliness.
• All appointments were well planned out. Dr Johnson explained in great detail my treatment plan and the reason for it. All nursing staff has been excellent.
• I was extremely pleased with the time and care provided to me on an unscheduled visit to deal with an urgent situation.
• Everyone treats you as if they were part of their own family. They explain procedures to you, listen to your concerns, and answer questions. The nurses took everyone under their wings when Covid hit and loved ones couldn’t join me during treatment. I especially owe a huge thanks to Dr. Johnson and her staff for always being so caring, loving, and always dotting their I’s and crossing their T’s. I always leave knowing I have a great team behind me and I’m in good hands.
• I have never had a problem with anyone during my 30-month journey. The ease of scheduling, checking in, contacting the doctor, treatments, lab work made even the worse days…. seem better. I refer to everyone at to ECHO as Earth Angels. They are a very caring group, it starts at check-in and doesn’t end until you are checking out. I feel very blessed to have such a wonderful group that has helped me through this difficult journey.
• From the time I walked in the door I was made to feel I was a priority. I was made to feel welcome. Patient who was in front of me needed help with the walker she was using to get to the seating area and the person behind the desk said I will be right back to check you in after I help her to her seat. All patients are made to feel that they matter, and I find that to be healing to all. Another office worker came right to the window and said I can help you check-in. Waiting for my appointment anyone who walked by smiled said good day. You always feel welcomed when you go there. At the end of my visit, I explained I was having trouble getting into the website and the administrative assistant gave me her direct number for me to call me anytime for help. It’s always a positive experience when I go to ECHO. And I believe that Dr. Vanessa Johnson is one of the driving forces behind that positive experience.

Feedback Winter of 2022

• I have been with this medical office since about 1989. Dr. Slater and Dr. Nick have been wonderful and staff is wonderful too. I feel safe with all of them and I thank them for all the care that they give.
• Dr. Bottino noticed that my right quadricep was swollen and sent me to the hospital for a STAT ultrasound. 
• Peggy and Dr. Yang are the best. Always professional, helpful in every way.  
• I always feel satisfied with everyone at this office because they treat patients as people, are respectful and helpful. A++
• Dr. Dhami and Laurie are top notch and very professional. They have helped me greatly to understand my diagnosis and made me feel like no matter what it will be OK. 
• They make every effort to make everyone feel welcome and at ease before, during, and after the appointment. 
• Dr. Yang is always personable and discusses my condition with me in a way that she seems pleased with the progress that I have made. She told me that after I complete one more year with her, I should not need to have further testing done. This pleased me.  
• All the staff treats you like your family. It’s been over 6 years since I had treatment and my chemo nurse, Cyndi, still stops and says hi and asks how I’m doing. ECHO is the best!
• The doctor and nurses are very concerned friendly and kind they care about their patients and are willing to help in any way. I highly recommend them to my family and friends.
• Dr. Dhami and the team treating me are absolutely amazing human beings. They were clinical, objective with a high degree of empathy. They made me comfortable in a stressful time. They listened and allowed me to speak openly and freely about all aspects of my current condition – both emotional and physical. They went above and beyond to get me answers quickly to ease my anxiety, as well as ensured that all aspects of my care were addressed. They explained my condition to me extremely well and with empathy. They were objective and truthful in their explanations, but also instilled me with hope and trust. I have trust that they have my best interests in mind.
• Always high quality care, safety procedures taken, staff always listening to my concerns or needs.
• The entire stuff is tremendously helpful, courteous, and extremely respectful each time we have been there or contacted the office. Each member of the staff is phenomenal and shows exceptional care and compassion.
• The nurse and the doctor’s assistant are great. Very professional and yet very friendly and caring!
• I have been going to this office for many years. The care and quality of the visit is always first rate.
• You guys are just a wonderful and caring staff – from check-in to the MA’s and nurses, to check out. I love you all and have made my cancer fight one I want to win for everyone.
• Kind, courteous and professional.
• Dr. Yang is always very nice to me. She also is very good at explaining what’s going on in my body. She is very good at what she does. And I totally believe she has my best interest in my care. Love her.
• Professional attitude and relationship between patient and provider which made the patient feel at ease during and after the appointment with good explanations of the test results
• I have had my doctor for sixteen years and feel very comfortable talking to him.
• I really appreciate the way all details are explained. They take the time to make sure I understand my results or if I do have any question before I leave.   
• Doctors, nurses, and other staff take time to listen and provide what is needed with good compassion and respect.   
• Polite, quick, thorough.
• Exceptional quality care with oncologist team and staff!
• Everything was explained in detail about what is going to happen or will happen with my test results.
• Best doctor’s office I have been to so far!
• Dr. Kapur is so down to earth and kind and I’m thankful I have him. Kristen Joly is an absolute joy and enjoy her visits too. Thank you everyone for being so wonderful to me and making my visits enjoyable. Chemo side ladies are just as amazing and even though it’s for fighting a horrible disease, I love coming. Thank you everyone! Love you guys!
• Dr. Yang is always well prepared to handle my questions and actions.
• I really appreciate Dr. Kapur for always being honest and down to earth! Thank you. His MA is so sweet –  thank you for always being so happy and kind. And of course Lisa at the checkout – you’re awesome too and thanks for my Berry smoothies…. Love you guys!
• Dr. Yang is very kind, explains everything well. Annie, the nurse is very helpful and kind. We haven’t experienced too long a wait time for appointments. I have confidence in my sister’s care here.
• Dr. Vanessa Johnson goes beyond to answer questions.
• Staff knowledgeable concerning my status.
• My concerns and questions were addressed and answered. I was given the medical information needed to decide about treatment moving forward.  My doctor took into account my personal concerns and wishes in devising my care plan.
• Dr. Nick finally explained the reasons for my blood inadequacies. I now am relieved in knowing those reasons and how I might deal with them in the future.
• Finally, someone has diagnosed my personal problems with assimilating iron and why I might have a chronic high white blood cell count for the past 20 years.
• Dr. Bottino listens to my concerns and takes the time to answer my questions.  He has far exceeded my expectations as a specialist in his field.
• Staff was always available for question and help during my hospital  stay.
• During this high spike in covid and hospital overflow, Dr. Nick got me in where my GI bleed  could be repaired. Nicole was the first to check on me every day I was in Backus. Great follow-up and care.
• I can’t speak highly enough of the nurses & staff that work here.
• Dr. Kapur for his expertise, thoroughness, and sincere caring of patients.
• Everyone was courteous and friendly. The medical provider takes a sincere interest in the patient’s history, as well a current status. I have full confidence in the medical provider’s expertise and thoroughness.
• Everything went smoothly.
• I have been receiving treatment at ECHO for about seven years. The care is superlative, professional, and caring. I am confident and pleased in every aspect of care I receive there.
• Everyone in the clinic is extremely proficient and courteous. I feel at ease with everyone I come in contact with, starting from check in to check out!
• I value the professional attitude and relationship between a patient and provider. This makes the patient feel at ease during and after the appointment with a good explanations of the test results.
• I have been a patient at ECHO since 2009, the staff has always been the most caring cadre of medical professionals that I have ever encountered. The doctors are always providing me with the latest treatment procedures. Between the doctors and the staff, they continue to provide hope in an otherwise bleak situation.Best doctor’s office I have been to so far! Everything was explained in detail about what is going to happen or will happen with my test results.
• Every single person that I deal with is highly professional and caring. The receptionist is amazing. She knows almost every person by sight! I am so glad that I have this team on my side while going through this terrible disease. They are outstanding!
• I really appreciate the way they provide service – with all details explained, thorough assessments, and making sure I understand the results or that my questions are answered. It is such a very busy office, looking after so many patients, and sometimes I wonder if they have any time for themselves to take a break. They completely give 100% and you can tell they like their work and more. The doctors and nurses and other staff take time to listen and provide what is needed with so much compassion.

Feedback Late Fall 2021

• My provider spent time really listening to my concerns, validated my concerns, and together we formulated a plan for my care moving forward.
• My APRN listened and took care of my needs promptly and with care.
• Staff were very polite caring and helpful.
• Alison does a fantastic job with patients and is very knowledgeable.
• Every single person from reception to infusion nurses are amazing and deserve recognition!
• Dr. Dhami is the best doctor in town. I love the care and attention I get with each visit.
• I was treated with respect and all staff was very professional.
• Nancy Wilcox, RN has been a wonderful support person for me. Always willing to help in any way she can. Very accommodating and caring.
• Dr. Kapur keeps me cancer free!!
• I love my oncologist and the nurses are great . All very caring!
• Shea is amazing as always. 
• Dr. Yang is very qualified, I enjoy her a lot.
• I’m very pleased and grateful for my Hematology /Oncology team. The nurses are very caring and explained everything to me and checking in was pleasant I would recommend them to anyone.
• My hematologist and his nurse explained the surgery and I’m very grateful he was able to explain everything and showed they cared.
• We are treated with the utmost respect from every service in ECHO.  My husband is a veteran and received a Thank You for your service card which brought tears to his eyes.
• Both of us have cancer and we are treated very well – especially by Dr Yang and her staff.
• Dr. Kapur always asks about my mental health, how I am feeling, and what I’m doing to stay busy.
• I have known my provider during my husband’s five-year fight with cancer and then with my own during the past five years. He is caring and compassionate, but what I like best, is that he always gives you the unadulterated facts and probabilities. That information, for me, made planning for the future easier.
• My doctor always seems concerned about my well-being. 
• The entire staff is very friendly and accommodating.  Dr. Johnson is extremely involved in my care from treatment to recovery.  Her suggestions are thoughtful and fact base. Very happy to have this team to take me through this very difficult process.
• The procedure was on time. Instructions given prior to procedure were explained in-depth.I was checked on frequently. Nurse was concerned regarding my comfort before, during, and after the procedure.  No complaints.
• Dr. Yang had been strong all through my treatment process. She never left me doubting my recovery. Dr.Yang is the doctor who saved my life. There are no words that would do justice to how I feel about her care. May The Lord watch over her and grant her a full life.
• All the nurses and doctors were especially good and kind in their words into assisting you. And the doctors especially Dr Nick was especially terrific. He’s very organized precise and he’s a man of action communicates well so everyone’s on the same page he got to love that.
• All staff including Dr. Kapoor we’re highly polite informative courteous and professional I felt very comfortable there as if I had been with that doctor for many years now.
• I left the office completely at ease, Looking very much forward to the tests Dr. Kapur ordered and the results they will produce. I am confident for the first time that we will get to the bottom of what this is.
• I am very satisfied with the way that my doctor is following through on my blood issu
• Pam is extremely friendly and greets me using my first name.  To me, that is an example of a very well informed receptionist.  She remembers the amount I am going to pay towards my balance at each visit but always verifies the amount before processing.
• Kaitlyn, was the nurse who flushed my port, drew my labs, gave me my injection of Prolia, went out of her way to answer questions, and rearranged my upcoming appointments. She also called in a few meds that needed refills. I have also had her for chemo treatments and she is delightful, caring, patient focused, and a pleasure to have as a nurse.
• Kaitlyn RN….I believe I answered this in a previous comment field. However, she ALWAYS goes above and beyond and is a sheer delight. She is always pleasant, patient focused, and extends herself to accommodate me as a person and as a patient.
• Better speed and politeness both excellent.
• Dr. Bottino and his nurses did an excellent job concerning my needs and diagnosis. Very efficient run office.
• Very professional and extremely informative concerning my medical needs!

Feedback Fall 2021

• I was treated with professionalism, kindness, and compassion with each visit. The doctors, nursing staff and office personnel are amazing. The atmosphere there is upbeat and positive.
• Everyone was very helpful and kind. Dr. Yang was wonderful.
• Anna was great. She noticed that I had two other tests from a different doctor and 2 tests from Dr. Yang. She told me that she would make all of my appointments on one day and at one facility. This was the best news I’ve heard!
• Staff very good about explaining who and what to expect from the next person to provide service or attention.
• The entire staff has always been very helpful.
• I am so confident with Dr Dhami. And his assistant Laurie is awesome!
• Have never had a bad experience with this clinic. Couldn’t ask for a better support group.
• Everyone is so happy and positive and friendly. I love everyone. They remember you and say hi to you when you walk bye even if not for the doc or labs or chemo. It’s just nice and I feel great when I leave. Pam and Lisa are just amazing at the front. Dr Kapur’s medical assistants are outstanding and truly caring. The chemo side- they are fun and just make it’s so easy and relaxing.
• My all-around experience at Echo has been excellent. The check-in and checkout process are very smooth and efficient. I like my doctor very much and he has been caring and provides me with information about my condition.
• My entire appt. went according to schedule. Check-in facilitator is always efficient and friendly. Dr. Kapur always takes the time to carefully go over test results and plan for the future. He listens to all of my concerns. Courtney, his assistant is wonderful. She goes above and beyond to make sure I’m comfortable and is excellent at answering any questions I may have.
• I felt well cared for. Have a good relationship with provider and staff. Excellent coordination with other providers.
• During my chemo treatment everyone was great. I try to say hi whenever I have an appointment. Dr. Johnson is great – she explains everything and not in technical terms. Explained things thoroughly, as they were happening, as well as future happenings. This may be the norm, but it isn’t everywhere.
• Everyone was helpful and experienced and were very friendly.
• Kind and compassionate staff.
• Bunny is so helpful and kind. She makes me feel like family.
• Competent, friendly staff.
• Overall highly satisfied with the care and treatment.

Feedback Summer 2021

• My doctor really cares, and I really trust her. The people working here have always been awesome. Dr. Yang is always easy to talk to, she is patient, kind and always makes sure I am comfortable with how she treats my medical issue. I trust her!
• Dr. Yang has been strong all through my treatment process. She never left me doubting my recovery and is the the doctor who saved my life. The are no words that would do justice to how I feel about her care.
• All my concerns were addressed, and I felt that the new treatment room was quiet, efficient and more comfortable. The staff is always very friendly too! Pam is the best registrar ever! Dr. Johnson and her assistant were amazing….love them both! Thelma, who checked me out…efficient and so pleasant.
• Professional, personal, thorough and genuine in their care. This was not a cookie cutter assembly line, impersonal medicine. The treatment was personalized – not only for me, but everyone sitting near me. The care is personalized and very thorough. I didn’t have to wait long in the waiting area. Nurse was efficient and pleasant. Doctor spent as much time as needed answering questions concerns.
• Registration is simple, quick, efficient, and I am always addressed by name. Pam, especially, never fails to ask how I am doing. Dr. Johnson, and her assistant, are always patient focused, kind, and I never feel rushed through an appointment. Every issue I brought up was thoroughly addressed. I did not see Kim, who is the phlebotomist at the clinic on this visit, but I would like to give her a shout out. She is amazing. I also met Dr. Johnson’s new secretary, Thelma. So pleasant and efficient! Cannot say enough wonderful things about ECHO.
• The entire staff was extremely friendly and professional at the same time. Felt cared for and that I was getting top quality care. There were two very important people at the beginning and throughout my treatment who truly held me up and together at the shock of the diagnosis and start of treatment. They continue to support me along with an army of incredible nurses and APRNs. Thanks everyone!
• I did not know what to expect and was not sure I needed to see a hematologist. I am satisfied that I did need to see one. I was impressed with the facility, support staff, and mostly the physician. He was super knowledgeable and informative regarding my condition. Laurie made me feel at ease, in good hands and welcome. Dr. Dhami made me look forward to quality treatment and support.
• The receptionist has gone out of her way to remember my name. I’ve never had a caretaker who was rude, etc. They are all friendly and very professional. I never mind having an appointment.
• Dr. Slater is very thorough and an excellent listener.
• I’ve been going to the clinic for a few years now and the staff is always, always kind, professional, courteous and empathetic. 
• Kaitlyn always asks if I need a pillow or blanket, water, or anything else. Even though she has other patients, she’s very attentive, as though I’m the only one. Everyone is very caring and concerned for my well-being. I don’t know how the nurses in the infusion room do their jobs every day, but I’m grateful they do.
• I love Dr. Johnson, she is very throughout, kind, and keeps me the know with my next steps.
• Everyone was helpful and experienced and were very friendly.
• Dr. Slater had concerns about my test results and called me on a Sunday morning to get additional information that might help him get clearer results.
• Dr. Dhami is wonderful and his assistant Laurie too! I’m so happy to have them taking care of me. Dr. Dhami is the best.
• I would have to recognize Dr. Vanessa Johnson for exceptional care of me and my unexpected journey with breast cancer. She had a Plan A and Plan B for me. Plan A worked and we continue to follow through on it. She is very thorough with all the tests I’ve had, and I admire she makes sure all the I’s are dotted and T’s are crossed. I have 100 percent in any of the decisions she has made and continue to make for me. I am very fortunate to have her as my oncologist. The team that works with her is simply amazing, starting with the secretaries, assistants and oncology nurses.
• I can’t say enough about all the staffing from check in to checking out. They are all very professional, caring, helpful and understanding. Always taking the time to listen and answer any questions or concerns you may have. I can’t thank them enough for everything they have done and continue to do for me. At times I feel the word Thank you isn’t enough to say to them.
• The nurse was great. The tech who drew and flushed my port was outstanding.
• The check-in was smooth, and I was taken right away to a room. The doctor came quickly, and we discussed my issues completely. Very satisfied. Office easy to get to, receptionist helped us immediately, wait to see doctor was very short. Doctor explained everything about mom’s status and answered all our questions.
• My prechemo appointment with Kristin Jolley was excellent. I feel she is a critical listener and I truly appreciate her. My chemo appointment was fine, I was cared for by competent caring people.
• Dr. Nick really cares about his patients and makes sure the family members are well informed and up to speed on diagnosis/treatment options and so on. I am just amazed at how well my father has been cared for by the entire ECHO office. We have never had a problem of any kind and er have spent a lot of time here over the past few months.
• Dr. Johnson always takes time to listen. Is very through in her exam.
• Ellen from the chemo lab is one of the best medical professionals I have ever met. Throughout my chemo regime she always treated me with respect, and I felt she genuinely care about me. I hope I never have to go back there but if I do, I will be delighted to see her again.
• Dr. Kapur and the staff at ECHO have been highly supportive of my cancer experience and provided timely access to additional resources as needed. I have recommended Dr. Kapur and ECHO to other people I know. I thank Dr. Kapur and the support staff at ECHO for all their support through the last seven years. It was a scary time, and they provided a safe place and reassurance.
• My doctor treated me with respect and explained my condition clearly.
• Check was quick and efficient. Person who did vitals was very pleasant and efficient. Dr. Yang has been my oncologist for over seven years, and I chose to stay with her when they relocated from Day Kimball to Backus. Check out person will arrange for my next visit next year and send me all paperwork needed for the blood work and mammogram. Easy for me.
• Dr. Slater is very thorough and an excellent listener.
• Dr. Nick has been by far one of my favorite providers that has cared for my father, and he’s had ALOT of them. Dr. Nick is extremely helpful; he listens to all our concerns and answers them appropriately. You can tell he truly cares about the wellbeing of his patients and their families, and it sho

Feedback Winter 2021

• Dr. Kapur and the staff at ECHO have been highly supportive of my cancer experience and have provided timely access to additional resources as needed. I have recommended Dr. Kapur and ECHO to other people I know. I thank Dr. Kapur and the support staff at ECHO for all their support through the last seven years. It was a scary time, and they provided a safe place and reassurance.
• The nurse was great. The tech who drew and flushed my port was outstanding.
• The check-in was smooth, and I was taken right away to a room. The doctor came quickly, and we discussed my issues completely. Very satisfied.
• Office was easy to get to, receptionist helped us immediately.  The wait to see the doctor was very short. Our doctor explained everything about mom’s status and answered all questions.
• My pre-chemo appointment with Kristin Jolley was excellent. I feel she is a critical listener and I truly appreciate her. My chemo appointment was fine, I was cared for by competent, caring people.
  • My doctor treated me with respect and explained my condition clearly.
• My check-in was quick and efficient. Person who did vitals was very pleasant and efficient.
• Dr.Yang has been my oncologist for over seven years, and I chose to stay with her when they relocated from Day Kimball to Backus. The check-out person will arrange for my next visit next year and send me all paperwork needed for the blood work and mammogram They make it easy for me.
• Ever since my father became a patient of Dr.Nicks, the whole process has been amazing. We can tell he really cares about his patients and makes sure the family members are well informed and up to speed on diagnosis/treatment options. I am just amazed at how well my father has been cared for by the entire ECHO office. We have never had a problem of any kind and have spent a lot of time here over the past few months.
• I love Dr. Kapur, and it’s a shame I don’t get to see him more often. But it’s also good I don’t have to see him more frequently!
• I had an iron infusion. The staff was awesome. They always are.
• The people were friendly and professional, and the staff was easy to work with.
• My doctor is very thorough and is extremely attentive to my condition and treatments. I like her and her nurse, and the lady who checks me out afterwards very, very much. Everyone is ALWAYS friendly and professional!
• The nurse April was excellent with my port. It wasn’t working and she was very patient in telling me what she was going to do and about the special medication. The medicine worked so well. Thank you, April!
• The staff was and always has been professional, courteous, and friendly. They always make the effort to put the patient at ease.
• Dr. Johnson consistently explains things in a way I can understand. Her and the staff are always friendly and attentive.
• They explained my treatment plan in great detail. Explained my test results in a way I could understand. They also understood my past medical history and what should be done in the next few months.
• Pleasant and helpful people through-out the facility.
• Very good service❤️
• My physician is excellent and takes the time to explain things thoroughly.
• I really liked the assistant that got me ready for the appointment. She was very cheerful and paid attention to my answers to questions asked. She was very joyful!
• I always feel well cared for at ECHO! The staff is always courteous and professional!
• Courteous staff at all phases of checking in/exam/checking out. The provider was attentive, respectful, thorough, and proficient. I have full confidence in recommendations or guidelines.
• Dr. Vanessa Johnson is an amazing doctor. I have known her since 2006, She takes her time and listens to her patients. I am comfortable with her and trust her with all recommendations and suggestions she makes. If she doesn’t know the answer she will investigates and get the answer. She is kind, friendly, has a great sense of humor ( which is very important with cancer patients). I followed her from Shaw’s Cove in New London to L&M Cancer Center and now to ECHO. Dr. Vanessa Johnson is an asset to ECHO and to all the lives she touches, patients, their families, and her colleagues. I am so grateful she is my doctor!
• From start to finish I have been extremely happy with Dr. Kapur and staff. They make coming to doctors an informative friendly atmosphere. Always willing to answer any questions. Never a long wait. I am beyond happy that I have found them to help with my care.
• The best part of ECHO is the care and compassion shown by the entire staff. Overall, the doctors and staff have been exceptional. The nursing staff should be recognized for their care and compassion.
• Everyone is so kind. Pam at the front desk is amazing. The nurses that handle my husband’s phlebotomy are great too!
• Such a friendly atmosphere, very professional. Great doctors. Excellent care from the front desk and those who take my blood.
• I really value that ECHO is a relaxing place where everyone is so knowledgeable. Scheduling is great, everyone is pleasant, Dr. Kapur is wonderful.
• Dr. Kapur is the best! Great staff and great nurses. Best office ever! Very personable and that’s a very important thing you’re not a number or just a face.
• My experience is that ECHO is a very pleasant atmosphere, coworkers seem to cooperate with each other to ensure a positive patient experience. Everyone is so good to me
• ECHO is very convenient and next to Backus. I receive excellent care.
• I really value the staff and their concern for my health.
• They have kept me alive for the past 4 years! Excellent care. I love all the nurses.
• Everyone is friendly and caring.
• ECHO is very convenient, and they are great doctors. Pam at the front desk is very prompt.
• Everyone is wonderful- the receptionist, all the nurses I deal with, the doctors. I love the snacks and coffee.
• What I like the most about ECHO is everyone is so caring and so professional. There are so many wonderful employees including Becky (chemotherapy); Pam (reception); Rafaella (nurse); and Kim and Jen (blood draw). I would definitely recommend ECHO to friends.

Recognizing Our Team Members for Excellence

In our patient survey, we asked our patients to comment on those who improved the quality of their patient experience. Here were some of the responses:

• Lori is excellent. It can be difficult to obtain a blood sample from me, but Lori has always succeeded. She is personable and cares about how I am doing. I wouldn’t go to any other practice to treat my condition.
• Lori made me feel appreciated by the practice. It is always nice to know she remembers me!
• Peggy always has a smile on her face & makes me comfortable when drawing blood. Also Annie goes the extra mile to correct the mistakes when appointments/tests are different from the ones that I have.
• Dr. Yang always makes me feel important and I know she always wants what is best for me. Her nurse assistant is awesome too!
• Nancy Wilcox is the best. She is always available to make this experience as easy as possible. This was my first-time meeting Kristen, nurse practitioner. I am so pleased with her attention and help with my questions.
• I receive IVIG every month and all the nurses are just wonderful. Annie, Dr. Yang’s MA, is absolutely fantastic. She has been in healthcare for years and is so knowledgeable and helpful. She explains things and schedules all the other appointments and tests I need. On occasion, she comes over to see me while I am getting my infusion. She makes people smile and laugh and just for a minute forget why they r there.
• It was my first time meeting and being treated by Allison Weekly. She knew my medical history and explained the plan for future treatment. She listened to my needs.
• Dr. Yang and her staff make you feel comfortable and cared for.
• Thankful to so many people including Dr. Kapur, Kristen Joly, Lisa, the receptionist, Courtney, Crystal, Bunny, Luz, Ellen, Crystal, and Jackie. You guys are always wonderful, caring, supportive and help keep my energy and positivity alive. I know there will be bad days, but you guys will make it better! Appreciate all of you and love you guys!
• Laurie always takes care of anything I need. She’s a very kind person, an asset to the practice.
• Sarah Beth and Laurie were both very cordial, welcoming, and put my mind at ease while I was at my ECHO appointment.
• Dr. Kapur is a very compassionate and understanding. His assistant is great too.
• Diane was my medical assistant. I have seen Diane at this facility in a few different roles. She is always competent, reassuring, and makes myself, and my family, feel wonderful.
• Ali always goes above and beyond. She is so supportive and caring and always explains things to me clearly. Also Heather is such a big help to me. She helps me understand everything. She helps me feel better all the time
• Nurse Ellen always listens attentively to my concerns and stories of how I am doing. She answers my questions with patience and in terms I can understand. Her pleasant nature relaxes me.
• Dr. Dhami always goes above and beyond to help me and explain everything and to take care of my needs.  
• Dr. Vanessa Johnson is an excellent communicator and is extremely knowledge. Ellen the nurse in the treatment area is a wonderful nurse and went beyond her basic duties to resolve issues.
• Lisa, Dr. Kapur’s front desk provider goes well above and above with all your needs. She is so helpful with scheduling CT scans, bloodwork, and any additional testing. Extremely pleasant and very helpful and friendly! All oncology nurses that work here are also extremely caring to each and every patient! Kaitlyn and Becky go over the top with making you comfortable before, during, and after Chemo treatments. Basically, all staff have been so supportive during all my visits! So thankful for ECHO!
• Alexandra Pitman, APRN, went out of her way during a very busy day to give the care I needed. I am extremely grateful.
• Christy has been helping me in so many different ways, supportive and caring, and she’s just really wonderful.
• Nurse Becky always goes beyond and above. She’s very accommodating she is very caring. Every time I go and have a treatment she always tries to make me as comfortable as possible. Whether it be with a pillow or couple bottles of water or a snack, she’s always trying all the time to make sure that I’m comfortable and then I’m calm. Thank goodness for Becky!
• Dr. Kapur is by far the best provider I have. I feel like he really cares about you.
• Kim the phlebotomist. I have been coming to the office for 1 year. She is always pleasant, friendly, and nice.
• Dr. Dhami was amazing, but his nurse, Laurie Roberge, was just incredible. Empathetic and energetic, she had a way of making me feel comfortable and cared for in a way I did not expect. From just her presence just being in the room with me during a procedure, or the few moments of conversation before and after an appointment, to answering the phone and returning calls when I needed assistance, and connecting me with Heather the social worker, who also was amazing. She ensured that I received the complete care, mind, body, and soul that I needed. She simply embodies the ideals of empathy and caring that one would want to have in such a difficult time in their life. I can’t imagine going through this without her there to greet me with a smile when I walk in or a comforting hand on my shoulder during a painful procedure. She is just an amazing human being.
• Bunny has been a dear friend, as well as a very capable nurse for me through the majority of my treatment. I’m always happy to see her there.
• Dr. Kapur is an outstanding doctor and easily relates to his patients.
• Dr. Yang’s secretary figures out and does what was ordered by the doctor. She gives you all the things you will need for your testing. Dates and contrast you’ll need for those days. And she mails everything you’ll need for that appointment. She always has a smile on her face. Thank you!
• Accompanying nurse to exam room was very friendly yet professional. Dr. Kapur was also friendly, a good listener , thorough discussing my medical issues and professional.
• The entire staff are very courteous and cordial. My number one nurse there is Becky she is by far an outstanding nurse with all the knowledge needed to perform her job. Overall the entire echo team is just outrageously the best!!
• Laurie was compassionate, caring and attentive while preparing me to meet with Dr Dhami.
• Dr. Bottino is extremely kind and knowledgeable! I am very fortunate to have him monitoring my health.
• Dr. Yang’s support team is always willing to do whatever they can to meet my needs. They are true professionals at every level.
• Dr. Kapur’s Administrative Assistant has on multiple occasions gone above and beyond to help with scheduling difficulties, as well as struggled with insurance companies on my behalf. She is a wonderful part of your team. 
• I have two different oncologists that I would like to recognize; the first is the oncologist that treated me for my breast cancer and subsequently diagnosed me with my multiple myeloma – Dr. Mandeep Dhami. The second one is Dr. Changizzadeh who is treating my multiple myeloma. Both are a major part of my battle against this disease.
• I have been extremely satisfied with my entire care team, Dr Yang, Peggy, Annie, Rebecca and Bunny They have been so kind through this
• Ellen in the chemo area. Caring, understanding, gets things done. The #1 employee in ECHO.
• I am so confident with Dr Dhami. And his assistant Laurie is awesome.
• Courtney, who assists Dr Kapur. She is also always upbeat and encouraging.
•  Everyone is so happy and positive and friendly. I love everyone. They remember you and say hi to you when you walk by even if not for the doc or labs or chemo. It’s just nice and I feel great when I leave. Pam and Lisa are just amazing at the front. Dr Kapur’s MA’s are outstanding and truly caring as well as Allison and Kristen APRN which are the same girls. The chemo side- they are fun and just make it’s so easy and relaxing
• Bunny is so helpful and kind. She makes me feel like family.
• Cyndi was very attentive to my questions and concerns…I always feel I’m in good hands with her and that my visit will go smoothly.
• Wasn’t aware of another providers test results on me that had been shared but apparently had not been received by the other office. Katelyn went out of her way to retrieve the report from the Epic system & go over it with me & said she would make sure Dr. Nick would see it
• Registration is simple, quick, efficient, and I am always addressed by name. Pam, especially, never fails to ask how I am doing. Dr. Johnson, and her assistant, are always patient-focused, kind, and I never feel rushed through an appointment.
• Alison does a fantastic job with patients and is very knowledgeable.
• Every single person from reception to infusion nurses are amazing and deserve recognition!
• The receptionist is amazing. She knows almost every person by sight! I am so glad that I have this team on my side while going through this terrible disease. They are outstanding!
•  ALL OF THEM! GOD BLESS THEM ALL
• Dr. Dhami is the best doctor in town. I love the care and attention I get with each visit.  
• Nancy Wilcox, RN. She has been a wonderful support person for me. Always willing to help in any way she can. Very accommodating and caring.
• Dr. Kapur for all he does to keep me cancer free!!
• Shea is amazing as always.
• I have been going to Vanessa Johnson since 2008. I really feel she saved my life as my cancer was quite advanced. She has always made me feel like I was important and gave me her undivided attention during the visit and follow-up. I find her to be professional, efficient, caring, compassionate, and a credit to her profession and to humanity. She appears to value her coworkers, not just patients, with respect. She has a wonderful sense of humor and outlook on life and conveys that during the visit. I have always recommended Dr. Vanessa Johnson as an oncologist, and have followed her from Shaw’s Cove, to L&M, Yale, and to ECHO.

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ns for improvement, please email us at: Umatter@echoct.com.