The ripple effect is a situation in life in which when one thing occurs, it has a direct effect on other situations and the chain goes on and on and on. At ECHO, we see this effect all the time – when one of our staff goes above and beyond and the positive impact ripples down to our patients and team members.
Winter of 2024
nominated by Anne Slam
“I want to recognize Christie for always being the backbone that supports every function in this office. The last couple of days she has had to do at least 3 jobs plus her own due to call outs. I simply can’t imagine ECHO without Christie!”
nominated by Christie B.
“I would like to put in a Ripple for Cyndi. She saw that a patient was here for a port flush and the patient was not on the schedule. Cyndi saw that the patient had concerns and was tearful. Cyndi brought the patient back and took the time that the patient needed to talk. It goes to show you how much compassion that our team has. Just that little extra time to make the patient feel better, removed the worries out of their eyes, and Cyndi did that for her. Thank you Cyndi for taking the extra time!”
nominated by both Christie B. and Stacy S.
Emily was nominated for going above and beyond for a patient in order help complete financial assistance applications. Stacy shares:
“Despite the fact that Dispensary has been turned upside down and EXTREMELY stressful and overwhelming, Emily is always kind to our patients. Particularly so when a patient could not come into the office to sign financial assistance documents. Emily called the patient’s wife and patiently instructed her on how to scan a document with her phone and email it back to her. The patient was (mostly) successful in doing so. The document was received but the image was incomplete and blurry. They gave it a good try! Because the patient would not be in the office any time soon, instead of trying again, Emily offered to drive to the patient on her way home to pick up the signed documents and bring them into the office to expedite the financial assistance process. I am grateful and honored to sit beside such a caring and kind person every day.”
nominated by Christie B and Angela A.
Lisa take the time each and everyday Monday-Friday and brings the FedEx packages (specimen) that needs to go out to FedEx as we have not had a reliable FedEx driver in some time now. Thank you, Lisa, for your time in making sure that the patient’s specimens get taken care of. Much appreciated!
I had to go into the office yesterday to mail a very important package. Lisa took time away from her work load to assist me in making sure the postage was correct and even followed up with me later to inform me that the package had been picked up by the mail carrier. Having someone like her to step up and help me made everything so much easier and less stressful. I would like to thank her so much for all that she has done since I started working at ECHO.”
nominated by Cyndi P.
I recently went into the lunchroom to heat my food up. The rep invited me to get some food and I said that I wasn’t able to eat the food because of dietary restrictions. He said Riley sent out a message requesting dairy free, gluten free, and a vegetarian option. I know it may seem trivial, but I was so touched by how kind it was that she wanted to make sure everyone was included. It sounds silly but her being so considerate really overwhelmed me in the best possible way.
Thank you Riley and Lisa for standing out for all that you do!
2023 Recipients of Ripple Award
nominated by Tori Flowers
I would really like to nominate Angelina for a ripple. She chipped in to purchase a pair of sparkly crocs for a patient who is just starting a new chemo treatment. I got to witness the patient open the gift and the love and happiness she expressed was just so amazing to witness. She has one of the biggest hearts and it was so great to see.
nominated by Carissa Contillo
I would like to nominate Param for a Ripple Effect award! We asked Param to translate for a patient to tell her she needed to go to her PCP to get her blood pressure meds adjusted. When we realized her PCP was in the building, Param walked the patient upstairs and waited for her while she made an appointment. Param went out of his way to make sure this patient was well taken care of and got what she needed! Thank you Param!
nominated by Sheena Chapman
I would like to nominate Annie at the front desk – She is so caring with all the patients that come into the office. She offers them a snack or meal while here as well as will offer patients to prepare them a meal to take home. She keeps take out containers underneath her desk and gives patients left overs from staff meal when appropriate. She goes above and beyond in the care she provides!
nominated by Heather Kwasnick
I want to nominate Alexa at the front desk for her kind heart, empathy and compassion for our patients. In relation to a specific patient, she donated her pregnancy pillow to one of our patients who was experiencing difficulty with sleeping due to recent radiation for her breast cancer. The patient reported to me that she slept maybe only a few hours a night as she was unable to get comfortable. Alexa donated a massive, full body maternity pillow to the patient with the hopes that she would be able to bring some comfort to her…and she did! The patient reported that she “loves her pillow” and was “so thankful” for it. It is gestures like these that seem small but truly can be life changing for our patients. Thank you, Alexa, for your kindness with this patient.