Ripple Effect - ECHO Associates

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EASTERN CONNECTICUT HEMATOLOGY & ONCOLOGY ASSOCIATES

Ripple Effect

The ripple effect is a situation in life in which when one thing occurs, it has a direct effect on other situations and the chain goes on and on and on

At ECHO, we see this effect all the time – when one of our staff goes above and beyond and the positive impact ripples down to our patients and team members.

Congratulations to Charge Nurse, Carissa Contillo, who was nominated this December to receive the Ripple Effect Award by Tami Chapman.

Tami shares: “Carissa has been working non-stop rescheduling nurses and patients along with Taking Charge responsibilities, mixing, shot chair (while in charge) – all to be sure our patients continue to get the care they need.  Plus, she makes us all laugh!”

Carissa – thank you for stepping up in the way you did. We are VERY lucky to have you.

Previous Recipients

Medical assistant, Peggy Pepin, was nominated for the Ripple Effect Award by Cyndi Przekop. Here are some of the many reasons why Cyndi chose to nominate her:

  • She recently found out a pharmacy couldn’t fill a script for Ensure, so she literally sat on the phone and asked the pharmacy to try multiple ICD codes.
  • She noticed a patient who looked cold in the waiting room. She brought that patient a blanket when she went to get another patient
  • She goes above and beyond to ensure patients are comfortable. She will her bring patients drinks or anything they need.
  • She stays on top of billing and anytime a team member has an issue, she jumps on it immediately.
  • She walks patients out to their cars if she recognizes that they are struggling.
  • While in rooms, she is constantly heard talking with patients, taking the time to really listen to what their needs are and connect with them.
  • She does all the things about for the right reasons, not for recognition. She is true team player.

Previous Recipients

Peggy Pepin

Medical assistant, Peggy Pepin, was nominated for the Ripple Effect Award by Cyndi Przekop. Here are some of the many reasons why Cyndi chose to nominate her:

  • She recently found out a pharmacy couldn’t fill a script for Ensure, so she literally sat on the phone and asked the pharmacy to try multiple ICD codes.
  • She noticed a patient who looked cold in the waiting room. She brought that patient a blanket when she went to get another patient
  • She goes above and beyond to ensure patients are comfortable. She will her bring patients drinks or anything they need.
  • She stays on top of billing and anytime a team member has an issue, she jumps on it immediately.
  • She walks patients out to their cars if she recognizes that they are struggling.
  • While in rooms, she is constantly heard talking with patients, taking the time to really listen to what their needs are and connect with them.
  • She does all the things about for the right reasons, not for recognition. She is true team player.