Now hiring for a Patient Service Representative (PSR)

We are looking for a bright and dedicated individual to join our team as a Patient Service Representative (PSR). This individual will be responsible for answering, addressing, and triaging all incoming phone calls to the practice.

Key responsibilities to include:

• Answer incoming calls promptly and assist the caller or direct them to correct contact/department.
• Schedule appointments in practice management system in accordance scheduling protocols and patient preferences
• Document all work within patient charts.
• Contact patients with appointment dates and time.
• Answer patient questions and/or return patient calls in a timely manner.
• Communicate with physician office staff on patient concerns, requests and scheduling changes
• Contact patients who may have missed appointments, follow up with written documentation as appropriate including discharge notices when approved by the Assistance Practice Administrator.
• Notify Assistant Practice Administrator of any schedule changes/requests from the providers.
• Monitor and attend to the fax queue.
• Initiate call reminders when needed.
• Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
• Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
• Attend department meetings and in-service training as required.
• Cover other providers as needed.
• Maintain HIPAA policies and procedures.
• Other duties as assigned.

Required Skills

• Associate degree or equivalent experience in a healthcare setting.
• Proficient knowledge of patient schedules regarding providers, lab work, shots, and infusion visits.
• Communicate effectively with receptionists, nursing, and providers.
• Proficient knowledge of Hematology and Oncology diagnoses.
• Microsoft office applications.
• OncoEMR and EPIC.