Now hiring for a Patient Service Representative (PSR) - ECHO Associates

A Beacon of Light on Your Cancer Care Journey


Now hiring for a Patient Service Representative (PSR)

We are looking for a bright and dedicated individual to join our team as a Patient Service Representative (PSR). This individual will be responsible for answering, addressing, and triaging all incoming phone calls to the practice.

Key responsibilities to include:

  • Answer incoming calls promptly and assist the caller or direct them to correct contact/department.
  • Schedule appointments in practice management system in accordance scheduling protocols and patient preferences
  • Document all work within patient charts.
  • Contact patients with appointment dates and time.
  • Answer patient questions and/or return patient calls in a timely manner.
  • Communicate with physician office staff on patient concerns, requests and scheduling changes
  • Contact patients who may have missed appointments, follow up with written documentation as appropriate including discharge notices when approved by the Assistance Practice Administrator.
  • Notify Assistant Practice Administrator of any schedule changes/requests from the providers.
  • Monitor and attend to the fax queue.
  • Initiate call reminders when needed.
  • Ensure that all actions comply with relevant guidelines protecting personal and health information (e.g., HIPAA requirements)
  • Follow departmental policies & procedures, workflow guidelines and escalation processes at all times
  • Attend department meetings and in-service training as required.
  • Cover other providers as needed.
  • Maintain HIPAA policies and procedures.
  • Other duties as assigned.

Required Skills

  • Associate degree or equivalent experience in a healthcare setting.
  • Proficient knowledge of patient schedules regarding providers, lab work, shots, and infusion visits.
  • Communicate effectively with receptionists, nursing, and providers.
  • Proficient knowledge of Hematology and Oncology diagnoses.
  • Microsoft office applications.
  • OncoEMR and EPIC.